Privacy Policy

LisensyaLab (“LisensyaLab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:

• The LisensyaLab mobile application (the “App”), and
• Our website at https://www.lisensyalab.com (the “Website”),

collectively, the “Services.”

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Who We Are (Data Controller)

LisensyaLab Inc. is the entity responsible for your personal data (the “data controller”), as defined under applicable privacy laws, including the Philippines’ Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

2) Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Account and Profile Information: Name, email address, mobile number (optional), username, encrypted password, and profile details you choose to provide (e.g., school, program, target licensure exam, graduation year).
• Study and Learning Information: Your answers to quizzes, mock exams, and practice questions; scores, progress, performance analytics, and study activity history; notes or saved items (if you use those features).
• Payments and Subscription Information: Subscription status, plan type, and transaction metadata. We do not store full card numbers. Payments are processed by third-party processors (e.g., Google Play Billing). We may receive limited information such as confirmation and transaction IDs.
• Customer Support and Communications: Messages you send us (e.g., support tickets, feedback) and any attachments or technical details provided.

B. Information Collected Automatically

• Device and App Information: Device model, OS version, App version, unique device identifiers, language, time zone, network information, and carrier.
• Usage Data: App interactions and feature usage (e.g., pages/screens viewed, session duration), crash logs, and performance data.
• Log Data: IP address (or general location), date/time stamps, error reports, and diagnostic data.

C. Cookies / Similar Technologies (Website)

If you use our Website, we may use cookies or similar technologies to keep you logged in, remember preferences, and understand usage. You can manage cookies via your browser settings.

3) App Permissions

Depending on your device and how you use the App, LisensyaLab may request permissions such as:

• Internet access: Required for core functionality.
• Notifications: To send reminders, announcements, or study prompts (optional).
• Storage/Media access: Only if you upload/download files where applicable (optional).

You can control permissions in your device settings.

4) How We Use Your Information

We use your information to:

• Provide and Operate the Services: Create and manage your account, deliver learning features (quizzes, analytics), and provide access to paid content.
• Improve and Personalize: Recommend study content, track progress, and analyze usage to improve features, stability, and performance.
• Communicate With You: Send service-related notices (password resets, updates), respond to support requests, and send optional updates.
• Security, Integrity, and Prevention: Detect and prevent fraud, misuse, cheating/abuse, or unauthorized access.
• Compliance and Legal Obligations: Comply with legal requirements, enforce terms, and resolve disputes.

5) Legal Bases for Processing (Where Applicable)

Where required by law, we process personal data under one or more of the following bases:

• Consent: e.g., marketing messages, optional permissions.
• Contractual necessity: To provide the Services you request.
• Legitimate interests: e.g., security, product improvement.
• Legal obligation: e.g., compliance with lawful requests.

6) How We Share Your Information

We do not sell your personal information.

A. Service Providers (Processors)

We use trusted third parties to operate the Services, such as cloud hosting, analytics, customer support tools, and payment processing (e.g., Google Play Billing). These providers are authorized to use personal data only as necessary to provide services to us.

B. Legal and Safety Reasons

We may disclose information if we believe it is reasonably necessary to comply with laws, regulations, court orders, or lawful requests; enforce our terms; or protect our users and rights.

C. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

7) Third-Party Services and Links

The App or Website may integrate third-party services (e.g., Google Play services, analytics SDKs) that may collect information under their own privacy policies. We encourage you to review their policies.

8) Data Retention

We retain personal data only for as long as necessary to provide Services, meet legal requirements, resolve disputes, and enforce agreements.

• Account data is retained while your account is active.
• If you request deletion, we will delete or anonymize your data unless we must keep certain information for legal obligations (e.g., transaction records).

9) Data Security

We implement administrative, technical, and organizational safeguards including encryption in transit (HTTPS/TLS), access controls, and vulnerability monitoring. While we strive to protect your information, no method of transmission or storage is 100% secure.

10) Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or withdraw consent for your personal data.

11) Children’s Privacy

LisensyaLab is intended for users preparing for professional licensure exams and is not directed to children under 13. If you believe a child has provided us personal information, please contact us at admin@lisensyalab.com and we will take steps to delete it.

12) International Data Transfers

Your information may be processed and stored in the Philippines and/or other countries where our service providers operate. We take steps to ensure appropriate protections consistent with applicable law.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the App, Website, or other means. The “Last Updated” date will reflect the latest version.